Last updated: April 27, 2026

This Refund Policy explains how refunds work on the Influpert platform ("Service"), operated by Influpert LLC ("Company", "we", "us", or "our"), with its registered address at 2261 Market Street 85515, San Francisco, CA 94114, United States. It supplements our Terms of Service and should be read together with them. Capitalised terms have the meanings given in the Terms of Service.

Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection laws.

1. Our Role as a Marketplace

Influpert is an intermediary platform that connects Providers (creators, experts, and influencers) with Consumers. When you purchase an Offering, the contract for that Offering is between you and the Provider. The Company is not a party to that contract.

This means that, except where required by law or expressly stated in this Policy, refund decisions for individual Offerings are made by the Provider in accordance with the refund terms they have published. We may, at our sole discretion, mediate disputes or issue refunds on a Provider's behalf where we consider it appropriate.

2. General Refund Approach

Most Offerings on Influpert are digital goods or services — for example, ebooks, downloads, recorded courses, paid newsletter access, live consultations, webinars, and one-to-one sessions. Because these Offerings are delivered or performed immediately, all sales are considered final once delivery has begun, unless:

  • the Provider's published refund policy says otherwise;
  • the Offering was not delivered, was materially different from its description, or could not be accessed for technical reasons attributable to the platform; or
  • a refund is required by applicable law (see section 3).

3. Statutory Consumer Rights

3.1 Consumers in the United States

If you are a Consumer in the United States, your refund rights are determined by the Provider's published refund terms, this Policy, and applicable federal and state consumer protection laws. Subscription purchases are subject to applicable automatic renewal laws, including California's Automatic Renewal Law where applicable, which we comply with through the disclosures, consent flow, and cancellation tools available in your account.

3.2 Consumers in the European Union and United Kingdom

If you are a Consumer resident in the EU or UK, you generally have the right to withdraw from a distance contract within 14 days without giving any reason. However, this right does not apply, or ends earlier, in the following common cases for Offerings on Influpert:

  • Digital content not supplied on a tangible medium: the right of withdrawal is lost once delivery has begun, provided you have given prior express consent and acknowledged that you lose that right. By clicking the "purchase" or "download" action, you provide that consent.
  • Services fully performed during the withdrawal period: the right is lost once the service has been fully performed, provided performance began with your prior express consent.
  • Live events and bookings tied to a specific date or period (such as scheduled webinars or one-to-one calls).
  • Bespoke or personalised Offerings made or delivered to your specifications.

Where an exception above does not apply, you may withdraw within 14 days of the purchase date by contacting the Provider, or by emailing support@influpert.com. A refund will be issued to the original payment method.

3.3 Other Jurisdictions

If you reside elsewhere, you retain all non-waivable rights granted under the consumer protection laws of your jurisdiction.

4. Provider Refund Policies

Providers may publish their own refund terms for the Offerings they sell. Those terms apply in addition to (and never to the exclusion of) your statutory rights and this Policy. Where a Provider has not published a refund policy and the Offering is not covered by an exception in section 2, the Provider is expected to consider refund requests reasonably and in good faith.

5. How to Request a Refund

5.1 Contact the Provider First

If you would like a refund, please contact the Provider directly through the messaging features available on the platform, describing the Offering, the date of purchase, and the reason for the request.

5.2 Escalating to Influpert

If you and the Provider cannot resolve the request within 14 days, or if the Provider is unresponsive, you may escalate by emailing support@influpert.com. Please include your order reference, the Provider's name, and a summary of your communications. We aim to respond within 5 business days. While we may mediate or, at our sole discretion, issue a refund, we are not obligated to do so unless required by law.

6. Refunds Issued by Providers

Providers can issue full or partial refunds for any of their Offerings from their dashboard. Where a partial refund is issued, the remaining amount stays available for future refunds up to the original purchase price.

When a refund is issued, the corresponding Platform Fee charged to the Provider is refunded on the same proportional basis. Payment processor fees may, however, be non-refundable, in line with the terms of our payment processors.

7. Refunds for Influpert Subscriptions

If you subscribe to a paid Influpert plan as a Provider, you may cancel at any time from your dashboard. Cancellation takes effect at the end of your current billing period, and you continue to have access to the paid features until that date. Subscription fees that have already been paid are non-refundable for the remainder of the period, except where required by applicable law (including the EU/UK right of withdrawal during the first 14 days of an initial subscription, subject to section 3.2).

8. Donations

Donations made through the Service are voluntary contributions to a Provider and are non-refundable, except where required by applicable law or where the Provider agrees to issue a refund at their discretion.

9. Refund Processing

Approved refunds are returned to the original payment method in the original currency of the transaction. Once a refund is issued, it typically takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer. The Company is not responsible for delays caused by third-party payment processors or financial institutions.

10. Chargebacks

If you have an issue with a purchase, please contact the Provider or our support team before initiating a chargeback with your bank or card issuer. Chargebacks initiated without a prior good-faith attempt to resolve the issue may result in suspension of your account pending review, and we reserve the right to provide payment processors with relevant information about the disputed transaction.

11. Disputes Between Consumers and Providers

Where a dispute arises between a Consumer and a Provider, we encourage the parties to resolve it directly. The Company may, at its sole discretion, mediate or issue a refund, but is not obliged to do so and is not liable for the outcome of any such dispute. This does not affect your statutory rights or any rights you may have against the Provider.

For Consumers resident in the EU, the European Commission also provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr, available as a courtesy alternative.

12. Changes to This Policy

We may update this Refund Policy from time to time. If a revision is material, we will provide reasonable notice before the changes take effect, by posting the updated Policy on the Service and, where appropriate, notifying you by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Refund Policy, you can contact us: